Terms of service

Last updated: 12 November 2026

These terms apply when you use our website, create an account or buy from BridleBoutique. Please read them with our Privacy Policy and our Refund, Returns and Bit Vault Trial Policy, which form part of these terms.

1. Who we are

BridleBoutique is a trading name of Claire Greenaway, a sole trader, based at 7 Back Crosland Terrace, Helsby, WA6 9LZ, United Kingdom. Email: support@bridleboutique.com.

2. Your account

You need a BridleBoutique account to place an order or start a Bit Vault trial. You must be 18 or over and give accurate details. Keep your password private; you are responsible for activity on your account. We may suspend an account that is used for fraud or repeated misuse of trials. You can close your account at any time by emailing us.

3. Orders and prices

We sell to customers in the UK only. Prices are in pounds sterling and include VAT. Delivery charges are shown at checkout. Your order is accepted when we email to confirm dispatch. If a price is clearly wrong, we will contact you before dispatch and you can cancel for a full refund.

4. Payment

You pay in full at checkout, including for a Bit Vault trial. Payments are processed securely by Shopify Payments. We never see or store your full card details.

5. Bit Vault trials

Trials are run under our Refund, Returns and Bit Vault Trial Policy. In short: you pay the full price, we send a new or used sample for 21 days, you pay the return postage, and you either post it back for your new bit, or post it back and pay a £20 trial fee with the rest as credit or a refund. If the sample is not posted back by day 28, you are treated as accepting it and the sale is complete.

6. Store credit

Store credit is linked to your account, cannot be transferred or exchanged for cash, and expires 24 months after your last account activity.

7. Fitting advice

Our fitting guidance and consultations are given in good faith. Always check the fit on your horse before riding, and stop using a bit that causes discomfort. Seek veterinary or dental advice for any mouth problems.

8. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. We are not responsible for losses caused by incorrect fitting or use against our guidance. Nothing in these terms affects your statutory rights.

9. Website content

The text, photos and BB logo on this website belong to BridleBoutique. Please don't copy them without permission.

10. Changes and law

We may update these terms; the version on the website when you order applies to that order. These terms are governed by the law of England and Wales, and you can bring claims in the courts of England and Wales, or of Scotland or Northern Ireland if you live there.