Refund policy

Last updated: 12 November 2026

You can buy any bit outright, or try a sample of it for 21 days first through the Bit Vault. Either way, your legal rights as a UK consumer are not affected.

Buying outright: 14-day cancellation

You can cancel any order within 14 days of receiving it, for any reason. Tell us by email within those 14 days, then post the item back within a further 14 days. We refund the price and standard delivery cost within 14 days of receiving the item back. Items must be unused and in their original condition. If an item has been handled more than you would in a shop, we may reduce the refund to reflect any loss in value. Return postage for a change of mind is paid by you.

Faulty or wrong items

If an item is faulty, damaged in transit or not as described, contact us within 30 days of delivery for a full refund, or later for a repair or replacement. We pay the return postage.

The Bit Vault 21-day trial

The trial is open to customers with a BridleBoutique account, for bits shown in the Bit Vault as in stock.

  1. You pay the full price of the bit at checkout and choose Try a sample for 21 days first.
  2. We send a sample of the same bit for your horse to try. The sample may be new or used. Every used sample is professionally inspected and cleaned before it is sent. Return postage is paid by you. Please use a tracked service and keep your proof of postage.
  3. Your 21 days start on the day the courier records delivery.
  4. If your horse likes the bit, post the sample back. When it arrives, we send your brand new bit. There is no trial fee.
  5. If your horse doesn't like the bit, post the sample back. We keep a £20 trial fee, including VAT. You choose whether the rest is added to your BridleBoutique account as store credit or refunded to your original payment method. Both options are equal, with no bonus for choosing credit.
  6. If the sample is not posted back by day 28 (the date on the carrier's tracking), you are treated as accepting the sample, and the sale is complete. You keep the sample as your bit; no new bit is sent and no refund is due.

Refunds are made within 14 days of the sample arriving back with us.

Condition of returned samples. Please clean the sample before returning it. A sample returned with marks, chewing or damage beyond normal trial use may have a deduction for its loss in value, up to the full price. We will show you photos before making any deduction.

Fair use. You can have up to 2 bits on trial at once, and trial the same bit model once per horse. We may decline a trial where these limits are reached.

Your statutory rights. The trial is in addition to your legal rights. You can still cancel within 14 days of receiving the sample under the Consumer Contracts Regulations.

Store credit

Store credit is held in your BridleBoutique account and can be spent on any product. It expires 24 months after your last account activity. It has no cash value, except where the law requires a refund.

How to start a return

Email support@bridleboutique.com with your order number. Post items to BridleBoutique, 7 Back Crosland Terrace, Helsby, WA6 9LZ, using a tracked service. Return postage is paid by you, except for faulty or wrong items.